Welcome to Daily Wear Shop’s FAQ page. We’ve compiled answers to common questions about our stylish essentials for the whole family. If you don’t find what you’re looking for, please contact our customer service at [email protected].
About Our Products
What types of products does Daily Wear Shop offer?
We specialize in stylish, practical essentials for the whole family, including:
- Baby clothing and accessories (onesies, crib shoes, diaper bags)
- Adult apparel (dresses, coats, transitional pieces)
- Accessories (belts, bracelets, bags, backpacks)
- Footwear (boots, boat shoes, clogs)
- Home essentials (bedding, dining items)
How do I know what size to order for baby clothes?
Each product page includes detailed size charts with measurements in both inches and centimeters. For baby items, we provide weight and age recommendations. If you’re between sizes or unsure, we recommend sizing up as babies grow quickly. Our baby essentials are designed with some stretch for comfortable wear.
Are your products suitable for sensitive skin?
Many of our baby essentials and clothing items are made from soft, breathable fabrics suitable for sensitive skin. Look for products labeled “organic cotton” or “hypoallergenic” in the description. We avoid harsh chemicals in our manufacturing process whenever possible.
Ordering & Account
How do I create an account?
You can create an account during checkout by selecting “Create an Account” after entering your email address. Having an account allows you to track orders, save your shipping information, and view your order history.
I forgot my password. How can I reset it?
Click “Forgot Password” on the login page and enter your email address. We’ll send you a link to create a new password. For security reasons, we cannot provide passwords over email.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process.
Payment
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Is it safe to enter my credit card information on your site?
Absolutely. We use industry-standard SSL encryption to protect all transactions. Your credit card information is processed securely and is never stored on our servers.
Why was my payment declined?
Payment declines usually occur due to:
- Incorrect card information
- Insufficient funds
- International transaction blocks (contact your bank)
- Billing address mismatch
Shipping & Delivery
Where do you ship?
We ship globally to most regions, excluding some remote areas in Asia and other locations. During checkout, enter your address to confirm we can deliver to your location.
What are my shipping options?
We offer two reliable shipping methods:
- Standard Shipping ($12.95): Via DHL or FedEx, arriving within 10-15 business days after shipment (1-2 day processing)
- Free Shipping: For orders over $50 via EMS, arriving within 15-25 business days after processing
How long will my order take to arrive?
After 1-2 business days for processing:
- Standard Shipping: 10-15 business days
- Free Shipping: 15-25 business days
Can I track my order?
Yes! Once your order ships, we’ll email you tracking information. Use the tracking number with the carrier’s website (DHL, FedEx, or EMS) to follow your package’s journey to your doorstep.
Do you offer expedited shipping?
Currently, we offer our Standard Shipping as the fastest option. We’re constantly evaluating our shipping methods to provide the best service possible.
Returns & Exchanges
What is your return policy?
We offer hassle-free returns within 15 days of receipt. Items must be unworn, unwashed, and in original condition with tags attached. Some exclusions may apply (see product details).
How do I return an item?
- Email [email protected] with your order number and items you wish to return
- We’ll provide return instructions and a return authorization number
- Package items securely and include the original packing slip
- Ship to the address we provide
How long do refunds take?
After we receive your return, please allow 5 business days for processing. Refunds typically appear in your account within 7-10 business days, depending on your bank or payment provider.
Do you offer exchanges?
Currently, we process returns for refunds only. To get a different size or color, please place a new order after receiving your refund.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or defective. We recommend using a trackable shipping method as we cannot be responsible for lost returns.
Contact & Support
How can I contact customer service?
Our customer service team is available via email at [email protected]. We typically respond within 24-48 hours. Please include your order number for faster service.
What are your business hours?
Our customer service team monitors emails Monday-Friday, 9am-5pm EST. We respond to weekend emails on the next business day.
Where is Daily Wear Shop located?
Our headquarters is at:
2314 Cedar Lane
Boston, US 02114
Though we’re based in Boston, we ship globally to fashion-forward families everywhere.
2314 Cedar Lane
Boston, US 02114
Though we’re based in Boston, we ship globally to fashion-forward families everywhere.
We hope this FAQ has answered your questions. Happy shopping at Daily Wear Shop – where thoughtful design meets everyday essentials for your whole family!